How to cancel a booking

Hey Iceland Marketplace - How to cancel a booking

To cancel a booking, find and open the booking as described in How to view a booking. Click Cancel at the bottom of page, to the left. A pop-up window will appear where you can see if a cancellation fee will be charged for the booking. 

It is optional to fill in a Reason for cancelling. Click Confirm cancellation to cancel the booking.

After the booking has been cancelled, you will still be able to view it on the list under Agency bookings, but its status has been changed from Approved to Cancelled.

Cancellation policies can differ between accommodations. For further instructions on how to view each accommodations cancellation policy prior to booking, please see View accommodation pricelist and cancellation policy. 


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