Terms and Conditions

Terms and Conditions

Bookings should be made in writing to:
info@heyiceland.is or telefax: +354-570-2799 

Bookings should include the following information:
Full name & address of contact person
Names of guests
Number and type of rooms
Date of arrival and departure (arrival & departure times of flights)
Ages of any travelling children
Other services included

For information about prices, please contact us

When we confirm we mention which services are included, the price and which currency is being used as reference. This applies to both individual bookings and organised tours. We request full payment upon confirmation.

Prices and currency may change without prior notice. A fully paid reservation will not change in price.

Changing fee for individually booked nights - changing accommodation dates, type or place:
For changes made within 2 weeks after confirmation, no fee is charged.
For changes made between 2 weeks after confirmation and 2 weeks prior to arrival, a fee of €50 is charged.
For changes made within 2 weeks prior to arrival, please refer to our cancellation policy below.

All cancellations should be made in writing and be notified as soon as possible.
Please see the following table for cancellation fees:

 Time of cancellation:

 Cancellation fee: 

  15 days or more before arrival date  

  20% cancellation fee

  14-8 day before arrival date

  50% cancellation fee

  7-4 days before arrival date 

  75% cancellation fee

  3 days or less before arrival

  100% cancellation fee  

Please note that individual products can have different cancellations policy.

In the rare case of a double booking or other good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area. 

Price change 
Price Prices may change without prior notice in relation to currency fluctuation, inflation, government taxes (including VAT) or any other cost increases that are outside HEY Iceland‘s control. HEY Iceland furthermore reserves the right to correct any bookings placed at an incorrect price due to error. 

Payment must be made upon confirmation.
Payments can be made by credit card, (we accept Visa & Mastercard),
or by bank transfer to:

Hey Iceland
Sidumuli 2
108 Reykjavík

Beneficiary's Bank: 
Raiffeisenbank Oberallgäu-Süd eG
87527 Sonthofen

ACC.NO: 3253783
Bank code no.: 73369920

Iban: DE 65 7336 9920 0003 2537 83

When we have received full payment we will send you the vouchers.

Hey Iceland Ltd. cannot be held responsible for the acts, defaults or delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Hey Iceland is not responsible for losses in the event of force major, such as natural catastrophes, strikes or other corresponding causes. We also reserve the right to alter routes due to road or weather conditions without prior notice. In the rare cases that there is a double booking or a good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area.   


  • Children under 2 years of age stay free of charge when sharing a room with parents. Accommodation for children can be in extra beds or mattresses.
  • Children staying in a separate room pay full price. 
  • When one adult is travelling with one child, we charge a full double room price. 

Please notify the host if arriving after 18:00 (6 pm).
Dinner is usually served from around 19:00 to 22:00. Hosts appreciate if dinner guests call in and order a table before 14:00 the same day.

Please see our Privacy policy.