Hey Iceland´s Cancellation Terms

Terms for self-drive packages

• If cancelled 15 days or more before tour arrival date - 85% refund 
• If cancelled 14 - 8 days before tour arrival date - 50% refund
• If cancelled 7 - 4 days before tour arrival date - 25% refund
• If cancelled 3 days or less before tour arrival date - No refund

 
Terms for accommodation bookings

• If cancelled 15 days or more before arrival date - 100% refund
• If cancelled 14 - 8 days before arrival date - 75% refund
• If cancelled 7 - 4 days before arrival date  - 25% refund
• If cancelled 3 days or less before tour arrival date - No refund

 
Terms for activities and day tours

• Terms and Conditions vary from one tour operator to another. During the online booking process of day tours and activities you will be presented with each operator ‘s terms and conditions.

Please note - limited accommodation availability summer 2023

Please note that accommodation availability from May through September 2023 is already very limited so we may not be able to guarantee the tour´s accommodation of your choice for the given dates.
We will do our absolute best to find and confirm accommodations that fit your requirements but we may have to book rooms with shared bathroom or vice versa due to lack of availability.
Due to limited availability prices can also vary greatly so the total price of the requested tour might be higher than the advertised price. In that case, we will have to charge you for supplements.
We will of course keep you informed during the booking process and should the situation occur where we simply can't find accommodations or you don't approve of the ones we find then we will of course issue a refund for the deposit you pay when you submit a booking with us.

Price change 

Price Prices may change without prior notice in relation to currency fluctuation, inflation, government taxes (including VAT) or any other cost increases that are outside HEY Iceland ‘s control. HEY Iceland furthermore reserves the right to correct any bookings placed at an incorrect price due to error. A fully paid reservation will not change in price.

Confirmations

When we confirm we mention which services are included, the price and which currency is being used as reference. This applies to both individual bookings and organised tours. We request full payment upon confirmation.

Prices and currency may change without prior notice. A fully paid reservation will not change in price.

Payments

Payments can be made by credit card, (we accept Visa & Mastercard),
or by bank transfer to:

Beneficiary:            
Hey Iceland
Sidumuli 2
108 Reykjavík
Iceland

Beneficiary's Bank: 
Raiffeisenbank Oberallgäu-Süd eG
87527 Sonthofen
Germany

ACC.NO: 3253783
Bank code no.: 73369920

Iban: DE 65 7336 9920 0003 2537 83
BIC/SWIFT-Code: GENODEF1SFO

Liability

Hey Iceland, cannot be held responsible for the acts, defaults or delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Hey Iceland, is not responsible for losses in the event of force majeure, such as natural catastrophes, strikes or other corresponding causes. We also reserve the right to alter routes due to road or weather conditions without prior notice. In the rare cases that there is a double booking or a good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area.