Booking and general conditions
Travel Agents

 
Change of reservation:  We charge a changing fee of  € 50 if changes are made to a reservation two weeks or more after confirmation.  Changes made after travel has commenced is at the guest’s own cost.

 Cancellations: All cancellations should be in writing and be notified as soon as possible. Please see following table for cancellation fee:

 
Conditions for groups:
Accommodation for one pax, free of charge for 20 paying guests.
Namelists: Status required 12-16 weeks before arrival. First namelist is required 8-12 weeks before arrival. Final namelist is required 4-6 weeks before arrival, at which time the invoice will be issued to be fully paid for, before arrival of the group.

Payments:
Full payment for groups and individuals shall reach Hey Iceland at least 4 weeks prior to arrival of clients or upon confirmation of booking if done within 4 weeks. After that time we reserve the right to cancel the booking if payment is overdue.

Payments are to be made to the following bank accounts:

 
Please note that foreign bank costs are to be paid by the tour operator.

These are contract rates which may not be available at all times. Prices may change without prior notice in case of error, in relation to currency fluctuation, inflation, government taxes (including VAT) or any other cost increases that are outside Hey Iceland‘s control. Hey Iceland furthermore reserves the right to correct any bookings placed at an incorrect price due to error and also to increase our pricelist if the currency exchange increases more than 5% from the date the pricelist was issued. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%

Liability:
Hey Iceland cannot be held responsible for the acts, defaults or delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. Hey Iceland is not responsible for losses in the event of force major, such as natural catastrophies, strikes or other corresponding causes. We also reserve the right to alter routes due to road or weather conditions without prior notice. In the rare cases of double booking or a good reason for moving the guest, we reserve the right to do so by providing similar accommodation or better in the same area.  

Complaints:
All complaints must reach Hey Iceland within 15 days from departure from Iceland.  Otherwise possible compensation is not valid.

Children: 
Price for children can vary between properties, in some cases a 50% discount is offered, an extra bed in some cases or a fixed price for a family room. Children under 2 years stay free of charge when sharing room with parents unless otherwise stated.  Accommodation for children can be in extra beds or on mattresses.  Children staying in a separate room pay full price.
When one adult is travelling with one child, we charge full double room price.

Dinner for dinner guests is normally served between 19:00 and 20:00