Flexible cancellation policy



FLEXIBLE BOOKING TERMS - TRAVEL UPDATES (COVID-19)

First of all, we hope you are taking care, wherever that may be for you. We realise that the spread of the COVID-19 coronavirus may leave you concerned about travelling to Iceland, so we want to take a moment to reassure you that your safety and well-being remains our absolute top priority.

LATEST UPDATE: November 23rd 2021

All information and latest developments about Iceland and COVID-19 can be found at the designated COVID-19 website for Iceland maintained by the Directorate of Health and Department of Civil Protection and Emergency Management.

 
FLEXIBLE BOOKING TERMS 

Valid for bookings made until March 1st 2022 for arrivals throughout the year 2021 and 2022.

We want to do everything we can to help you book your trip to Iceland with certainty and ease of mind, so we have adjusted our booking terms for reservations for your benefit.

Terms for self-drive packages

  • If cancelled 8 days or more before tour arrival date
    90% refund - 10% (deposit) used as a credit balance for a later tour- travelled before December 31st, 2022.
  • If cancelled 7- 4 days before tour arrival date
    50% refund - the remaining 50% used as a credit balance for a later tour- travelled before December 31st, 2022.
  • If cancelled 3 days or less before tour arrival date
    No refund

Terms for accommodation bookings

  • If cancelled 15 days before arrival date
    100% refund
    For changes in dates, type or place of accommodation- no changing fee applies - if the price for the new reservation is higher, you will be charged the difference.
  • If cancelled 14 - 4 days before arrival date
    90% refund - 10% non-refundable
    For changes in dates, type or place of accommodation 10% of the amount will be charged - if the price for the new reservation is higher, you will be charged the difference.
  • If cancelled 3 days or less before tour arrival date
    No refund

Terms for activities and day tours

  • Terms and Conditions vary from one tour operator to another. During the online booking process of day tours and activities you will be presented with each operator ‘s terms and conditions.

 
VISITING ICELAND

Please visit covid.is for detailed information. 


FREQUENTLY ASKED QUESTIONS

My trip is scheduled in 2021 and I am a bit concerned. What should I do?

We encourage you to follow the information posted by the Iceland Tourist Board, and reach out to your Hey Iceland travel consultant if you have any questions or comments. We are here for you. We are optimistic that the pandemic will be over sooner rather than later. We are excited to plan the perfect Iceland trip with you for the future.  

What happens to the deposit I've paid, in case your company goes bankrupt because of the virus?

We understand why you may be worried about that. Hey Iceland is a fully licenced travel agency/tour operator, licenced by the Icelandic Tourist Board fulfilling all legal obligations and have provided a declaration of guarantee through a bank in the event of bankruptcy or cessation of the travel agency's operations, according to Tourism Administration Act no. 73/2005 in relation to package tours. This means that we have insolvency insurance and you can book with us with ease of mind.

More questions?

Hey Iceland is here for you. We understand that you may have concerns or worries and we welcome you to contact us with any and all questions you may have.

Contact Hey Iceland



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