Flexible cancellation policy



LATEST TRAVEL UPDATES - CORONAVIRUS (COVID-19)

Hey Iceland's response to the COVID-19 situation

LATEST UPDATE: April 30th 2021

First of all, we hope you are taking care, wherever that may be for you. We realise that the spread of the COVID-19 coronavirus may leave you concerned about travelling to Iceland, so we want to take a moment to reassure you that your safety and well-being remains our absolute top priority.

All information and latest developments about Iceland and COVID-19 can be found at the designated COVID-19 website for Iceland maintained by the Directorate of Health and Department of Civil Protection and Emergency Management.

 
FLEXIBLE BOOKING TERMS 

Valid for bookings made until May 31st 2021 for arrivals throughout the year 2021.

We want to do everything we can to help you book your trip to Iceland with certainty and ease of mind, so we have adjusted our booking terms for reservations for your benefit.

Terms for self-drive packages

  • If cancelled 8 days or more before tour arrival date
    90% refund - 10% (deposit) used as a credit balance for a later tour- travelled before December 31st, 2022.
  • If cancelled 7- 4 days before tour arrival date
    50% refund - the remaining 50% used as a credit balance for a later tour- travelled before December 31st, 2022.
  • If cancelled 3 days or less before tour arrival date
    No refund

Terms for accommodation bookings

  • If cancelled 15 days before arrival date
    100% refund
    For changes in dates, type or place of accommodation- no changing fee applies - if the price for the new reservation is higher, you will be charged the difference.
  • If cancelled 14 - 4 days before arrival date
    90% refund - 10% non-refundable
    For changes in dates, type or place of accommodation 10% of the amount will be charged - if the price for the new reservation is higher, you will be charged the difference.
  • If cancelled 3 days or less before tour arrival date
    No refund

Terms for activities and day tours

  • Terms and Conditions vary from one tour operator to another. During the online booking process of day tours and activities you will be presented with each operator ‘s terms and conditions.

 
VISITING ICELAND IN 2021

Please visit covid.is for detailed information.  All passengers arriving in Iceland until May 1st 2021 are required to:

The form  aims at collecting personal details, contact information, flight information, travel dates and registered addresses during your stay in Iceland. Information about general health and previous travelling behaviour (countries visited during the pandemic) will be indicated. 

Passengers with a certificates of confirmed COVID-19 infection and comparable certificates from countries within EU/EFTA will be accepted upon arrival in Iceland for exemption of testing and quarantine. All those who present a valid international vaccination certificate for full vaccination with an approved vaccine against COVID-19 are also exempt.

All other passengers must:

  • Present a negative PCR taken within 72 hours of their time of departure to Iceland.
  • Submit two COVID-19 screening tests separated by 5-6 days quarantine until the second test is known.

The first screening test is upon arrival, after which the passengers must go into quarantine for 5-6 days according to the Instructions for home-based quarantine or the Instructions for quarantine for visitors in Iceland.

After your first test, you will receive further information about your second test by e-mail. This will contain information on where and when to attend the second screening test. You will be sent a bar code on the evening before your second test.

Children born in 2005 and later do not have to undergo screening but will have to quarantine with parents or guardians.

The results of the tests will be given within 24 hours, usually on the same day, and will be sent through Rakning C-19, the tracking app for Iceland, which you will be asked to download, or by SMS.

On 1 May 2021 cautious steps will be taken to ease restrictions.
 

For those travelling before May 1st we we have designed special accommodation packages in the countryside where you can enjoy your first days.

Take Precautionary Measures on the Journey

Once in Iceland, we encourage all travellers to take precautionary measures to protect themselves and others, including frequent handwashing, use of disinfectants, social distancing, and to respect health safety regulations in place.

We will continue to provide necessary updates and information regarding travel in Iceland. If you have questions or concerns about your upcoming Hey Iceland tour or accommodation, please contact us. Our team is here to help and answer all your questions.


FREQUENTLY ASKED QUESTIONS

My trip is scheduled in 2021 and I am a bit concerned. What should I do?

We encourage you to follow the information posted by the Iceland Tourist Board, and reach out to your Hey Iceland travel consultant if you have any questions or comments. We are here for you. We are optimistic that the pandemic will be over sooner rather than later. We are excited to plan the perfect Iceland trip with you for the future.  

What happens to the deposit I've paid, in case your company goes bankrupt because of the virus?

We understand why you may be worried about that. Hey Iceland is a fully licenced travel agency/tour operator, licenced by the Icelandic Tourist Board fulfilling all legal obligations and have provided a declaration of guarantee through a bank in the event of bankruptcy or cessation of the travel agency's operations, according to Tourism Administration Act no. 73/2005 in relation to package tours. This means that we have insolvency insurance and you can book with us with ease of mind.

More questions?

Hey Iceland is here for you. We understand that you may have concerns or worries and we welcome you to contact us with any and all questions you may have.

Contact Hey Iceland



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