Aktuelle Reiselage - Coronavirus



LATEST ICELAND TRAVEL UPDATES - CORONAVIRUS (COVID-19)

Hey Iceland's response to the COVID-19 situation

LATEST UPDATE: JUNE 15 2020

All information and latest developments about Iceland and COVID-19 can be found at the designated COVID-19 website for Iceland maintained by the Directorate of Health and Department of Civil Protection and Emergency Management.

First of all, we hope you are taking care, wherever that may be for you. We realise that the spread of the COVID-19 coronavirus may leave you concerned about travelling to Iceland, so we want to take a moment to reassure you that your safety and well-being remains our absolute top priority.

We, at Hey Iceland, have implemented a number of precautionary measures in response to the outbreak, from adjusting our booking terms for individual travellers to implementing a strict cleaning schedule for our office. Please be assured that our team is working hard and monitoring the evolution closely to make sure you book your Iceland trip with confidence and serenity.

 
VISITING ICELAND FROM JUNE 15, 2020

We are currently optimistic that your travel plans can go according to schedule this Summer. In a collective effort of preventing the spread of the virus, passengers arriving in Iceland from 15th June are required to:

  • Fill out a Pre-registration Form 72H before departure to Iceland

The form is available on www.covid.is and aims at collecting personal details, contact information, flight information, travel dates and registered addresses during your stay in Iceland. Information about general health and previous travelling behaviour (countries visited during the pandemic) will be indicated.

  • Option 1: Self-quarantine for two weeks 
  • Option 2: Be tested upon arrival for COVID-19

Testing will be available at Keflavik airport and in Seydisfjordur, for passengers arriving with the ferry. Passengers arriving in other domestic airports (Reykjavik, Akureyri, Egilsstadir) can be tested at the closest local healthcare centre. Children born in 2005 and later do not have to undergo screening.

The results of the test will be given within 24 hours, usually on the same day, and will be sent through Rakning C-19, the tracking app for Iceland, or by SMS.

In the case of a positive test, further tests will determine whether the infection is active, which would impose self-isolation.

  • Take Precautionary Measures on the Journey

Once in Iceland, we encourage all travellers to take precautionary measures to protect themselves and others, including frequent handwashing, use of disinfectants, social distancing, and to respect health safety regulations in place. 

We will continue to provide necessary updates and information regarding travel in Iceland. If you have questions or concerns about your upcoming Hey Iceland tour or accommodation, please contact us. Our team is here to help and answer all your questions


FLEXIBLE BOOKING TERMS

We know that you might have concerns about booking your trip to Iceland right now. We are excited to welcome you to our country and are eager to help you plan the perfect trip for the right time. 

  Time of cancellation  Cancellation fee 

  More than 15 days before arrival        
  14-8 days before arrival
  7-4 days before arrival
  3 days or less before arrival

20% of the amount*
50% of the amount
75% of the amount
100% no refund

*You can get 80% refund and use 20% as a credit balance for a new trip at a different time. 


FREQUENTLY ASKED QUESTIONS

We monitor the situation closely to provide the latest updates. 

My trip is scheduled later in 2020 and I am a bit concerned. What should I do?

Please know that we will continue to provide travel updates on this page. We encourage you to follow the information posted by the Iceland Tourist Board, and reach out to your Hey Iceland travel consultant if you have any questions or comments. We are here for you.

Can I make a booking for the future, like 2021?

We are optimistic that the pandemic will be over sooner rather than later. We are excited to plan the perfect Iceland trip with you for later this Summer, Fall, Winter or even for 2021.  

What happens to the deposit I've paid, in case your company goes bankrupt because of the virus?

We understand why you may be worried about that. Hey Iceland is a fully licenced travel agency/tour operator, licenced by the Icelandic Tourist Board fulfilling all legal obligations and have provided a declaration of guarantee through a bank in the event of bankruptcy or cessation of the travel agency's operations, according to Tourism Administration Act no. 73/2005 in relation to package tours. This means that we have insolvency insurance and you can book with us with ease of mind.

More questions?

Hey Iceland is here for you. We understand that you may have concerns or worries and we welcome you to contact us with any and all questions you may have.



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